Fantasy Flight Games 2013 Holiday Sale > Frequently Asked Questions
International Customers
In addition to the information below, please also read our shipping information for international customers.
Q: I've already placed two separate orders on the Holiday Sale website. May I combine them?
A: No. Due to the large volume of orders received during the sale, we are unable to combine separate orders into a single shipment.
Q: Can I add items to an existing Holiday Sale order?
A: No. Due to the large volume of orders received during the sale, we are unable to add items to an order after it has been submitted. You may place a new order for the additional items.
Q: Can I cancel my order?
A: Yes. To do so, please e-mail sales@fantasyflightgames.com immediately. If your order has not yet shipped we will do our best to cancel it. Due to the extremely high volume we can not guarantee the request will be processed in time.
Q: I made a mistake on my address. How can I correct it?
A: Send an e-mail to sales@fantasyflightgames.com right away and we will do our best to correct it. Due to the extremely high volume we can not guarantee the request will be processed before the order ships.
Q: I'm placing a very large order. Why can't I select a USPS shipping option?
A: Orders heavier than 70 pounds must be shipped via UPS.
Q: Will you receive more inventory for any listed products?
A: We have limited quantities of everything on the sale and will not be getting more. However, occasionally orders are canceled and cause an out-of-stock product to become available again. Check back regularly.
Q: Can I place my order via telephone?
A: Yes. To do so, please call 651-639-1905 ext 120. Due to the high volume of traffic, we strongly recommend you place your order online.
Q: Can I pay by check or money order?
A: No, we are only able to accept credit cards.
Q: My credit card was declined but I don't believe it should have been. What do I do now?
A: Confirm that the billing address you entered matches exactly with the billing information on record with you credit card company. If this doesn't resolve the problem, please call 651-639-1905 ext 120. Note that a charge may show up on your credit card statement until the bank completes a refund of the declined charge.
Q: When will you ship my order?
A: We are processing orders on a first come first serve basis, and strive to ship all orders as quickly as possible. However, due to this extremely busy period we cannot guarantee how long it will take to ship your order. Please note that the Fantasy Flight Games warehouse is closed on weekends and holidays.
Q: Will I be able to track my shipment?
A: The UPS or USPS tracking number will be sent in a confirmation email for every order as each one is shipped. Keep in mind that different shipping services provide different levels of tracking. In particular, USPS does not provide tracking on First Class Mail International packages once they leave the United States.
Q: Will I get my international order in time for Christmas?
A: It depends on several factors outside our control. We will do our best to ship the order promptly, but due to customs delays we cannot guarantee that you will get your order by any specific date.
Q: I have a different question.
A: Please contact sales@fantasyflightgames.com or call 651-639-1905 ext 120.
© 2014 Fantasy Flight Publishing, Inc. All Rights Reserved. Fantasy Flight Games and the FFG logo are ™ or ® of Fantasy Flight Publishing, Inc.
Privacy Policy | Terms of Use | Contact | User Support | Rules Questions | Help | RSS